Service/Customer Operator

Details: Under general supervision, deliver exceptional customer service by supporting the ServiceDepartment by assisting customers onthe phone and in person before, duringand afterservice/repair processes. Principle Duties andResponsibilities: • Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customerinteraction. • Assist Customer Advisors/Service Consultants with customers when needed. • Answer basic service department questions, schedule service appointments, route customers’ calls. • Provide written messages to the responsible party in a timely manner. • Complete reminder calls for customers scheduled for an appointment • Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments • Contact customers with Repair Requests to schedule appointments • File repair orders and all supporting documentation daily. • Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. • Ensure the loaner log and dealer tags are always in compliance with audit requirements. Job Specifications: • Accountable to Associate 1 Competency Model • Demonstrate exceptional interpersonal, communication, and customer service skills. • Demonstrate exceptional telephone etiquette and active listening skills. • Execute Retail Service Standardized Work • Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. • Maintain or exceed the CarMax guidelines for customer satisfaction. • Read, interpret and transcribe data in order to maintain proper records. • Intermediate computer skills including spreadsheet knowledge. • Successfully work with associates in other departments within the store. • Perform multiple duties in a high-energy, fast-paced working environment. • Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. • Stay current in CarMax provided training in all areas of the Service process. • Possess intermediate computer skills WorkingConditions: • Primarily indoor environment; may include working at times in noisy conditions. • May require sitting or standing for extended periods of time. • Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. • Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
See Job Full Description
Customer Service Jobs from Latest CareerBuilder Jobs: Customer Service, US - 30 mile radius

Customer Service Associate

Details: If you have great people skills and enjoy working with the public, we want to meet you! Shane Co. is seeking a full-time Customer Service Associate who is career minded and possesses unmatched people skills. Our customers place a high value on the more personalized approach and excellent customer service delivered by our customer service team. We are seeking candidates who are outgoing, personable & competitive looking for both professional and personal development. Customer Service Associates work in an environment that is centered on being a part of a team and being included in a family atmosphere. We bring together diverse individuals who have an array of expertise, skills and potential. Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach goals as well as improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters long term customer loyalty.
See Job Full Description
Customer Service Jobs from Latest CareerBuilder Jobs: Customer Service, US - 30 mile radius

Preferred Relationship Specialist - (Inbound Contact) -1500021413

Details: Preferred Relationship Specialist - (Inbound Contact) - Lincoln, RI - Start 06/22/15 Location : Lincoln, RI, United States Job number : 1500021413 ---------------------------------------------------- Description : As a Bank of America Preferred Relationship Specialist you are responsible for providing a world class service experience to each and every Preferred client. Your inbound phone support of this high value, high opportunity client will include ' an unwavering commitment to service excellence; demonstrated ownership of service inquires; proficient problem resolution that spans simple to complex; understanding and applying financial products and solutions in order to fulfill relevant relationship deepening opportunities. Candidates will be required to meet and/or exceed minimum performance standards and are measured with incentive opportunities across multiple operational thresholds and behavioral competencies.
See Job Full Description
Customer Service Jobs from Latest CareerBuilder Jobs: Customer Service, US - 30 mile radius

Account Support Representative - Customer Service

Details: Worldwide provider of Printing and Marketing Services seeks Account Support Representatives with customer service skills to consult with our customers and the outside Account Managers they work with via the telephone, face-to-face, and online.. The successful candidate will be knowledgeable with computers and have a friendly, helpful personality, loves to work with people and enjoys a fast paced environment. Experience and/or training in graphic arts and social media applications would be a plus. In this position you will interact with prospects and customers helping to define requirements, solve problems and provide our services. Ability to multi-task is essential.
See Job Full Description
Customer Service Jobs from Latest CareerBuilder Jobs: Customer Service, US - 30 mile radius

Administrative

Details: Administrative Bilingual Legal Administrative Assistant ….. $30K Must have strongcomputer skills & be fluent in Spanish. Prefer some Legalexperience. Part time Accounting Assistant ….. $15.00 per hour for 25 hours per week. Strong Excel skills & experience processing A/P. ExecutiveAdministrative Assistant ….. $40K Advanced proficiency in Word, Excel,Power point & Outlook. Prefer some college & at least 3 to5 years of experience supporting an executive. Receptionist….. $26K Strong grammar & communication skills needed to manage frontoffice. Good computer skills required.
See Job Full Description
Customer Service Jobs from Latest CareerBuilder Jobs: Customer Service, US - 30 mile radius

Customer Service - Now Interviewing

Details: Customer Service Representative Expectations: Attracts and Serves customers by providing product and service information at events and promotions. Customer Service Representative Expectations: Attracts potential customers by answering product and service questions; suggesting information about products and services. Opens customer accounts by recording account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Contributes to team effort by accomplishing related results as needed. *Please Note This is Not a Door to Door or Telemarketing Position* Work with Fortune 500 Clients Opportunities for Progression in a Fast Growing International Business Stimulating Environment
See Job Full Description
Customer Service Jobs from Latest CareerBuilder Jobs: Customer Service, US - 30 mile radius

Executive Assistant

Details: Ref ID: 01410-111189 Classification: Secretary/Admin Asst - Exec Compensation: $17.00 to $20.00 per hour OfficeTeam has an immediate need for an Executive Assistant in Anderson. This person will directly support a director. Responsibilities will include Calendar Management, Travel Arrangements, correspondence, event planning, budget oversight, and office administration. This is an exciting opportunity to be part of a great team. Email Melissa Clark directly for consideration at Top Qualities Include: Very technology savvy; Very comfortable and knowledgeable about social media; Someone who will jump right in. Permanent pay range is: 35K- $40K.
See Job Full Description
Customer Service Jobs from Latest CareerBuilder Jobs: Customer Service, US - 30 mile radius