Credit & Collections Specialist

Details: **Requisition ID:** 12206BR •*Job Title:** Credit & Collections Specialist •*Division:** 4859: AWS - San Antonio •*Location:** 48255: San Antonio-4542 Se Loop 410 •*City:** San Antonio •*State:** TX •*Position Type:** Full-Time •*Exempt Status:** Non-Exempt •*Position Summary:** With general direction and working within established guidelines and with predefined limits of approval, the Credit and Collections Specialist performs a wide variety of credit and collections functions and also is responsible for related activities. •*Principal Responsibilities:** • Enters customer service agreements into the Company's data tracking systems. • Receives and reviews information from credit reports and contacts various credit sources to ensure credit packages or customer credit applications are complete. • Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area. Within a determined threshold, approves credit limits. Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve. • Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels. Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues. • May retrieve and review billing system reports to identify delinquent accounts. • Following standard operating procedures, contacts customers via phone or standard letter to bring accounts to a current status. • Prepares and provides reports reflecting status of credit and collection activity in area of responsibility. • Documents credit and collections activity for assigned accounts. • Performs other duties as assigned or apparent. The statements herein are intended to describe the general nature of work performed by this position, and are not to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
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