Details: Ref ID: 03500-117425 Classification: Help Desk/Tech Support I Compensation: $12.66 to $14.66 per hour Are you looking for an opportunity where you can get in with a great company and have the opportunity to advance your career? Our client has several locations in the OKC metro area and has an immediate need for Tier 1 Help Desk Professionals to start ASAP. As a Help Desk Analyst, you will be responsible for level 1 calls, troubleshooting Microsoft/Windows issues along with hardware and peripheral equipment support. Customer Service is key for this position and help desk experience is mandatory. Other duties include: taking initial telephone or email inquiries and troubleshooting and managing hardware, software or network problems. You will also need to be able to recognize and escalate more difficult problems to Tier 2 support. Technical documentation experience is strongly preferred for this position. This Help Desk role involves travel around the metro area to the client's various locations. You must provide your own vehicle and you will be compensated for mileage. Technical Experience Needed: - Outstanding customer service skills - Excellent communication skills - Sharp troubleshooting skills - Basic to mid-level understanding of networking - Project management skills and the ability to meet deadlines - AS400 - Active Directory Again, this position starts right away so apply online or forward to a friend if you are interested in this position. You can also call (405) 236-0202 and ask for Hannah May. Robert Half Technology provides a competitive health insurance plan to all of its consultants. As a contractor you will be eligible to receive benefits right away, utilize direct deposit, partake in online skills development, holiday pay, 401k, and vacation time. Robert Half is an equal opportunity employer. We look forward to hearing from you!
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