Customer Service Manager (Client Manager)

Details: Customer Service Manager (Client Manager) our positive attitude and customer focus are about to land you a great opportunity! CareSouth is seeking a Customer Service Manager to join our team. Known for quality care, we are the trusted source for home health care services. A crucial member of the management team, the Customer Service Manager ensures the delivery of excellent customer service and quality home care services. In return, we offer competitive pay, excellent benefits, and advanced technology such as user-friendly smartphones and tablets. Every day, we make a difference in the lives of patients, and as a member of our team, so will you. Apply today! Customer Service Manager (Client Manager) Job Responsibilities As a Customer Service Manager, your focus will be on the reliable delivery and coordination of client care, growth, and development of private duty services and recruitment of qualified direct care staff. This involves managing a caseload of clients as well as coordinating all client services and developing strong relationships with clients, direct care staff, and referral sources. Customer Service Manager responsibilities include: •Performing HCHB assigned workflow, maintaining branch emergency call tree and telephone lists, coordinating emergency drills, and performing office safety inspections •Coordinating orientation activities and maintaining all agency files, including storage and retrieval of records •Managing branch payroll and billing needs •Responsible for the management of gross contribution margin. Additional financial responsibility includes monitoring expenses and accounts receivable/collections. •Managing direct care staff •Anticipating recruiting needs and seeking/sourcing, interviewing, and on-boarding quality direct care staff •Scheduling all new and existing clients; coordinating supervisory functions and long-term plan with nurse supervisors •Answering all service inquiries, receiving private duty referrals, and capturing electronically and following-up on pending referrals •Responsible for managing and participating in after-hours and weekend on-call as required. •Providing information regarding private duty services to patients, families, physicians, case managers, facilities, and all other potential referral sources •Developing a marketing plan and proactively adjusting it to promote continuous growth •Facilitating local marketing and recruiting events to build a strong presence in the community Customer Service Manager (Client Manager)
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