Sr Manager Software Development (Sales & Customer Service)

Details: **Requisition ID:** 11862BR •*Job Title:** Sr Manager Software Development (Sales & Customer Service) •*Division:** 2000: Republic Services, Inc. •*Location:** 04218: Phoenix-18500 N Allied Way •*City:** Phoenix •*State:** AZ •*Position Type:** Full-Time •*Exempt Status:** Exempt •*Position Summary:** Republic Services is developing, growing and expanding and is focused on building innovative technology platforms. The technology transformation at Republic Services is happening right now and we are seeking the brightest and most talented Information Technology professionals to lead the way in this transformation. We seek enthusiastic individuals who are excited about transforming the way we utilize technology in our industry. Your technical expertise and creativity is the key to ensuring that we build the best technology solutions resulting in a superior experience for our customers and employees. The Senior Manager, Software Development (Sales & Customer Service) plays a key role in delivering enhancements and integrations to our Salesforce.com platform that are essential for managing our customer relationships throughout their lifecycle. The Senior Manager, Software Development (Sales & Customer Service) manages the team responsible for developing our external digital presence, in the form of responsive websites and mobile applications, and delivering web and mobile solutions designed to drive internal productivity. The Senior Manager, Software Development (Sales & Customer Service) also directly participates in defining solutions for difficult business problems with various stakeholder groups, leads major development projects and is responsible for the dynamic portfolio of technology required to support our digital presence and business needs. •*Principal Responsibilities:** • Provides strategic direction for all relevant technology efforts, including sales cloud development and integration, service cloud development and integration and marketing cloud development and integration. • Manages competing priorities, workloads and activities to achieve multiple project objectives and ensures that information systems are defect-free and meet end-user requirements. • Develops and maintains productive working relationships with project sponsors and key systems users. • Stays current on software development techniques and recommends improvements in support of application development efforts. • Oversees and participates in all phases of the Software Development Life Cycle (SDLC). • Prepares and executes project plans, as required, to ensure timely and cost effective resource management. • Recommends audit and review systems and practices to ensure compliance with procedures, regulations and standards. • Plans and manages budgets, forecasts, projects and associated staffing requirements. • Ensures that service delivery meets agreed to service levels. Diagnoses service delivery problems to identify actions required to maintain or improve levels of service. • Develops strong relationships with key vendors providing components of the department’s services. • Responsible for the hiring, promotion, associate performance evaluation, training, motivation, counseling, and discipline of employees. • Performs other job-related duties as assigned or apparent. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
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